Personal Data Processing Information

Ticket Greek informs you that for reasons of conducting its business activities, it processes personal data of its customers and visitors to its website and/or its official social media accounts. Processing is always conducted according to the applicable national legislation and the European Regulation 2016/679 on the protection of individuals against the processing of personal data and the free movement of such data (General Data Protection Regulation, hereinafter “GDPR”) as applicable.
The GDPR constitutes the new regulatory framework of the European Union (EU) in the examined field. The purpose of the law is to set the conditions for the processing of personal data, protecting the rights and freedoms of natural persons, particularly the right to personal data protection.
For any issue related to personal data processing, you can contact us at support@ticketgreek.com.

What categories of personal data do we process?

We process any personal data that you provide to us, namely the Name, Postal Address, Postal Code, Region, City, Area, Country, Landline Phone, and your Email Address, VAT number, Tax Office, Profession. Processing is conducted only when we have a legal reason to do so.

What are the legal reasons for processing your personal data?

Legal reasons for processing your personal data include:
(a) the provision of services that you assign to us and wish to receive from us and consequently the fulfillment of our contractual obligations within this context.
(b) compliance with an obligation imposed by law, such as regulatory compliance for tax purposes.
(c) the consent you provide under the specific conditions set by the legal framework, in order to receive updates on services, offers, etc., from Ticket Greek or third-party partner companies that process personal data according to the applicable framework.

Age Limit Declaration

By providing your consent, you responsibly declare that you are over 16 years old. If you are under 16 years old, you can use our website only with the participation and approval of a parent or guardian.

How and why do we use your personal data?

Sending Informative and Promotional material/Corporate News
During your visit to our website, ticketgreek.com, you have the option to fill in a contact form, providing your email address for the purpose of subscribing to our Newsletter.
The data collected from our website may be used to communicate with you for promotional and advertising purposes, to inform you about offers that may interest you via email, provided you have given your consent, under the specific conditions set by the legal framework.

• Personalized Promotion

Within the context of Ticket Greek legitimate interest in creating purchase interest for its services, we may process information published on the internet in search engines and social media applications (Google, LinkedIn, Facebook, Twitter, Instagram, YouTube) to create personalized promotion and inform potential customers by phone or email for the above commercial purpose. The legal basis is the voluntary publication of your information on search engines and your registration in social media services, which are taken as explicit consent for information publication according to the settings of the applications you manage.
Legal bases for the above processing are both the execution of our contractual obligations (GDPR Article 6 para. 1’b) and the legitimate interest of our company (GDPR Article 6 para. 1’f).

• Extracting Statistical Data

Your personal data may be used in the Google Analytics service. Google Analytics aims to record the web traffic of our website and extract useful statistical data about our clientele.

• Customer Satisfaction Survey – Reviews – Ratings

The data collected from our website is used for your participation in a Customer Satisfaction Survey, provided you have given your consent, under the specific conditions set by the legal framework. The Customer Satisfaction Survey is currently conducted through a rating or review or email message (E-Mail) for some of the services of ticketgreek.com and maintaining an account is necessary.
If a review contains offensive content, offensive comments, personal information, constitutes negative advertising, etc., ticketgreek.com reserves the right to refuse its publication. User reviews and comments represent the personal opinions and views of the users themselves and do not necessarily reflect the views of the administrators of ticketgreek.com, which in no case can be held responsible for any of these opinions.

• Personalized updates (profiling)

In order to offer you the best possible experience, personal data collected from our website may be used to send personalized updates, provided you have given your consent, under the specific conditions set by the legal framework. Personalization based on your needs and preferences (profiling) arises from the data we draw from your personal information, such as profession, place of residence, etc., or based on the results of the Customer Satisfaction Survey and based on the purchases you make.

Where are your data shared

Ticket Greek transmits the personal data provided by natural persons to third-party companies offering automation services for the purpose of mass sending of electronic messages.
These data are also accessible to IT support and marketing companies for the website, where Ticket Greek ensures their protection with strict confidentiality terms and continuous control of the appropriate and organizational measures taken by these companies.
Finally, the data are transferred when making payments to payment providers. We, on our part, use high-security systems to prevent data leakage from malicious systems.

Data storage period

The data storage period is decided based on the following specific criteria depending on the case:
When processing is imposed as an obligation by provisions of the applicable legal framework, your personal data will be stored for as long as the relevant provisions require.
When processing is executed based on a contract, your personal data is stored for as long as necessary for the execution of the contract and for the establishment, exercise, or defense of legal claims based on the contract.
For marketing purposes, your personal data is kept until you withdraw your consent. This can be done by you at any time. Withdrawing your consent does not affect the legality of the processing based on the consent before its withdrawal.
To withdraw your consent, you can contact us at support@ticketgreek.com.

Personal data security

Ticket Greek implements appropriate technical and organizational measures to ensure the safe processing of personal data and to prevent accidental loss or destruction and unauthorized or illegal access, use, modification, or disclosure. In any case, the way the internet operates and the fact that it is free for everyone does not allow guarantees to be provided that unauthorized third parties will never be able to violate the applied technical and organizational measures, gaining access and potentially using personal data for unauthorized or unlawful purposes.

What are your rights regarding your personal data?

Every natural person whose data is processed by Ticket Greek enjoys the following rights:

Right of access:

You have the right to be aware of and verify the legality of the processing. Thus, you have the right to access the data and receive supplementary information about their processing.

Right of rectification:

You have the right to study, correct, update, or modify your personal data.

Right of erasure:

You have the right to request the deletion of your personal data when we process them based on your consent or to protect our legitimate interests. In all other cases (such as, indicatively, when there is a contract, an obligation to process personal data imposed by law, public interest), this right is subject to specific limitations or does not exist depending on the case.

Right to restrict processing:

You have the right to request the restriction of the processing of your personal data in the following cases: (a) when you contest the accuracy of the personal data and until verification is achieved, (b) when you oppose the deletion of personal data and request the restriction of their use instead, (c) when personal data is not needed for processing purposes, but it is necessary for you to establish, exercise, or support legal claims, and (d) when you object to the processing and until verification is achieved that there are legitimate grounds concerning us that override the reasons for which you object to the processing.

Right to object to processing:

You have the right to object at any time to the processing of your personal data in cases where, as described above, it is necessary for purposes of legitimate interests pursued by us as data controllers, as well as to processing for direct marketing purposes and consumer profiling.

Right to data portability:

You have the right to receive free of charge your personal data in a format that allows you to access, use, and process them with commonly used processing methods. You also have the right to ask us, if technically feasible, to transfer the data directly to another data controller. This right exists for the data you have provided to us, and their processing is conducted by automated means based on your consent or in execution of a related contract.

Right to withdraw consent:

Finally, Ticket Greek informs you that where processing is based on your consent, you have the right to withdraw it freely, without affecting the lawfulness of the processing based on your consent before you withdraw it.

To exercise the above rights, please contact us at support@ticketgreek.com.